Why fintechs stand to win more customers with BPOs that nurture agents

…By Megan Porter, Ubiquity It’s a strange time to be an ambitious fintech. Brick-and-mortar institutions are racing to update their legacy practices to keep up with their customers’ demands. Meanwhile newer fintechs face a different, arguably tougher (but way more exciting) challenge: redefining customer expectations. Think about the change we’ve already seen. Comprehensive banking services […]