CX Innovators: Why Oxygen wants to create the best CX on the planet

…How one challenger bank plans to set the bar for great customer experience For Aakash Shah, SVP and Head of Operations at Oxygen, the goal is simple: Provide the best customer experience on the planet. It’s not enough to be the best in a category like digital banking, he says, because your customers are judging […]

The Opportunity for Digital Banks Is Now

…Watch Customer Experienced Reimagined at the Prepaid International Forum’s Innovation Day 2020 Neobanks and digital challengers can come through the pandemic stronger if they double down on what they do best—deliver great customer experiences. By Corey Besaw, Ubiquity 2020 has created a whole new set of challenges and opportunities for digital banks and prepaid providers—and […]

The Customer Service Conundrum of Open Banking

…By Corey Besaw, Ubiquity Europe’s landmark legislation giving Third-Party Providers access to consumer banking data is gaining steam as a worldwide Open Banking movement. But what does customer service look like in this new normal? Europe’s revised Payment Services Directive (PSD2) is a rather complicated and comprehensive piece of legislation, but one aspect of it […]