Podcast: Is customer service a differentiator for fintechs?

…Is customer service a differentiator for fintechs? The short answer … YES!  Fintechs who recognize that world-class customer service is inextricably linked to delivering great customer experience (CX) will win. No matter how amazing your mobile app or digital UX is, you have to be ready to help your customers when there’s a problem. And, […]

Ubiquity opens Tulsa office with 17,700 sq. ft.

…Expanding U.S. Footprint to Meet Customer Demand in Healthcare and Tech-Driven Industries Ubiquity, a multinational business process outsourcer and one of the fastest-growing private companies in the United States, today announced the opening of its newest servicing center in Tulsa, Oklahoma. Ubiquity is anticipating global service needs by expanding both onshore and offshore, with another […]

Ubiquity is certified as a Great Place to Work

…Certification validates internal culture where employees feel “welcome” and “proud” Based on employee feedback on the Trust Index® Survey, Ubiquity has been recognized as a Great Place to Work®-Certified company. This award validates the commitment that Ubiquity employees and leadership have made to the company’s core values of Partnership, Innovation, and Community. From a thorough […]

Our Bogotá servicing center opens its doors

…Second Latin American Office Opens to Meet Client Demand Ubiquity has announced the opening of their newest servicing center in Bogotá, Colombia. “We’re thrilled to expand further into Latin America, which will play a key role in our growth and continued focus on delivering game-changing customer experiences,” said Matthew Nyren, CEO of Ubiquity. “With its dynamic […]

Customer experience has never been more important

…A new survey explains the key drivers of great customer experience and what they mean for brands. Customer experience has emerged as one of the chief ways brands compete today. The pandemic pushed customers to digital channels—a trend that is unlikely to abate—and going forward brands still must wrestle with an increased premium on speed […]

CX Chronicles: When Beloved Brands Bomb Customer Experience

…Small gestures can go a long way in creating a better customer experience and fostering long-term loyalty. Without them, you put your brand at risk. By Loraine DeBonis, Ubiquity Sometimes even beloved brands need a reminder about what makes or breaks great CX. After gaining some initial pandemic pounds those first few months, I found […]

Ubiquity Unveils New Visual Identity During Unprecedented Expansion

…New brand identity exemplifies partnership approach, attracting marquee clients across fintech, healthcare, e-commerce, and retail.  NEW YORK, N.Y.: OCTOBER 24, 2019—Ubiquity, a customer experience-driven outsourcing specialist, today launched a new brand identity and website (www.ubiquity.com) amid record growth in revenue and new clients. Dedicated to becoming an extension of client brands, Ubiquity’s momentum is driven […]