…In our inaugural CX Innovators blog series, we highlight industry leaders and our partners to explore their strategies for exceptional customer experiences. For digital banking solutions company Praxell, dependability and accessibility of customer service has been a core driver of success for two decades. By combining the best technology tools with the right people and […]
…By Corey Besaw, Ubiquity Europe’s landmark legislation giving Third-Party Providers access to consumer banking data is gaining steam as a worldwide Open Banking movement. But what does customer service look like in this new normal? Europe’s revised Payment Services Directive (PSD2) is a rather complicated and comprehensive piece of legislation, but one aspect of it […]
…Australia and New Zealand’s top online and mobile food-ordering service wanted to expand its restaurant footprint and boost marketplace adoption. The high-growth company tapped Ubiquity to revamp its front- and back-office operations. Download Case Study
…Digital-first financial services providers attract customers with a great user experience, but it can be tough to scale that experience when growth explodes.
…Industry leaders are examining ways to take advantage of AI, more specifically, machine learning, to reduce costs, prevent fraud, improve customer service and more.