Tag: digital banking

Webinar: Winning in Digital Banking with Better Customer Service

…COVID-19 accelerated consumer adoption of digital banking, demanding that legacy banks speed up their digital transformations and giving digital banking challengers an opening to gain market share with their agility and unrelenting focus on CX. Digital banking and CX experts come together to share lessons from the pandemic and how best to compete going forward. […]

Deliver Great Customer Experiences at Any Size

…Scaling great CX is vital for digital banking challengers. Here’s how to do it. You built your company to improve the customer experience in financial services, and you can’t afford to let growth undermine your differentiation as a customer-first brand. That means treating your millionth customer as well as your first. In this whitepaper, you’ll […]

CX Innovators: For BankMobile, the Best CX Starts with People

…Creating a bank customers love to use might sound simple. But after more than 40 years in banking, Warren Taylor, co-founder, executive vice president and director of customer service of BankMobile, knows better. “Apps don’t create an emotional bond, people do,” Warren says. For the digital-only bank, which has a customer base of more than […]

CX Innovators: Praxell Devotes Tech, People to Faster Banking and Support

…In our inaugural CX Innovators blog series, we highlight industry leaders and our partners to explore their strategies for exceptional customer experiences. For digital banking solutions company Praxell, dependability and accessibility of customer service has been a core driver of success for two decades. By combining the best technology tools with the right people and […]

Breathing Life into Financial Services

…When you’re setting out to build a bank tailor-made for freelancers and other gig workers, refining your customer journey is a must. But you also have to build a multichannel customer support infrastructure to bolster your mission. Find out how Ubiquity is helping Oxygen make their presence known in digital banking. Download Case Study