The Backbone of Invisible Payments: Strong Customer Support

…Digital and mobile payments have been gaining popularity for a while—order and pay ahead in an app, automatic bill pay, one-click payments. The notion of “invisible payments” that are seamless and simple has been guiding the strategies of industry leaders across across numerous sectors. After all, the simpler the payment process, the more likely the […]

Cut Your Fraud Costs by Bolstering Your Back Office

…Fraud and the cost of managing it are going up despite a vast army of technologies to fight it. While technology tools are critical, you can reduce your losses and management costs by optimizing your customer service and back-office operations. By Kathy Clark, Ubiquity  Payment card fraud losses worldwide reached $27.85 billion in 2018, up more than […]

Fall Conference Season: All about AI

…Industry leaders are examining ways to take advantage of AI, more specifically, machine learning, to reduce costs, prevent fraud, improve customer service and more.