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Resource Library

Explore the latest in the cx insights, technology and consumer trends, Ubiquity news, and educational resources for scaling great CX.

Featured Resources

The CX Bible

Whitepapers

The CX Bible

Challenger brands that keep customers for life don’t just solve problems—they take high-stakes moments of customer tension and transform them into high-value, loyalty-driving outcomes.

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Insanely honest guide to outsourced CX

CX guides

Insanely honest guide to outsourced CX

We give it to you straight: You need agile and scalable CX programs that nurture passionate, empowered agents. No one said it was easy.

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Scale your CX with confidence

Our Approach

Scale your CX with confidence

Explore how five stages of exceptional CX programs deliver tailored, iterative, and accountable strategies. Customization and agility guarantee you exceed performance KPIs while lowering operating costs.

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TRANSFORM YOUR BUSINESS WITH CX OUTSOURCING

WHY WE’RE HERE

TRANSFORM YOUR BUSINESS WITH CX OUTSOURCING

Every sector is now facing upheaval from new disruptors and online technologies. In this environment, brands are learning that CX management is not just a play but a critical, ongoing journey.

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    Educational Resources

    Measuring customer satisfaction

    CX Guides

    Measuring customer satisfaction

    You can’t improve what you don’t measure. Get everything you need to know on: CSAT metrics, CX mindsets, the ESAT-CSAT relationship, and how to gather feedback.
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    Business transformation best practices

    CX Guides

    Business transformation best practices

    Want to de-risk your transformation? Here are the need-to-knows on: managing, preparing for, and measuring business process transformation—including practical steps and guidance.
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    Business process outsourcing essentials

    CX Guides

    Business process outsourcing essentials

    In recent years BPO provider services have expanded rapidly to cover many integrated support processes such as business transformation, CX program design, and strategic scaling.
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    Customer experience technologies

    CX Guides

    Customer experience technologies

    Learn more about what customer experience technologies are, why they are important, how they differ from customer management technologies, and the pitfalls to avoid when using them.
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