CX Innovators: Customer Engagement Fuels Word-of-Mouth Growth

…In our latest CX Innovators blog, we highlight an industry leader and our partner CoreCard, whose collaborative startup culture translates to customer experiences that resonate. At CoreCard Software, the customer experience matters. So much so that, despite being in business since 2001 and operating as a subsidiary of a large, publicly traded company, CoreCard maintains […]

CX Innovators: Praxell Devotes Tech, People to Faster Banking and Support

…In our inaugural CX Innovators blog series, we highlight industry leaders and our partners to explore their strategies for exceptional customer experiences. For digital banking solutions company Praxell, dependability and accessibility of customer service has been a core driver of success for two decades. By combining the best technology tools with the right people and […]

Global Payments Veteran Annie H. Kirkland Joins Ubiquity

…Ubiquity welcomes Kirkland amid significant growth to cement their commitment to continuous client innovation. NEW YORK, May 5, 2020 /PRNewswire/ — Ubiquity, a multinational business process outsourcer and one of the fastest-growing private companies in the United States, has hired Annie H. Kirkland as Vice President, Solution Design. Kirkland spent more than 15 years at payments […]

The Customer Service Conundrum of Open Banking

…By Corey Besaw, Ubiquity Europe’s landmark legislation giving Third-Party Providers access to consumer banking data is gaining steam as a worldwide Open Banking movement. But what does customer service look like in this new normal? Europe’s revised Payment Services Directive (PSD2) is a rather complicated and comprehensive piece of legislation, but one aspect of it […]

Ubiquity Unveils New Visual Identity During Unprecedented Expansion

…New brand identity exemplifies partnership approach, attracting marquee clients across fintech, healthcare, ecommerce and retail.  NEW YORK, N.Y.: OCTOBER 24, 2019—Ubiquity, a customer experience-driven outsourcing specialist, today launched a new brand identity and website (www.ubiquity.com) amid record growth in revenue and new clients. Dedicated to becoming an extension of client brands, Ubiquity’s momentum is driven […]

Ubiquity Celebrates Third Year on Inc. 5000

…Today Ubiquity celebrates three years of remarkable growth—nearly 100 percent for revenue since 2015—and three consecutive years being named to the Inc. 5000 list of America’s Fastest-Growing Private Companies.