Tag: healthcare

7 empathy principles for healthcare outsourcing services

…Bring empathy to healthcare outsourcing services By Carlos Baltodano, Ubiquity Say you need medical attention—and you have a choice of two equally qualified, competent doctors. Would you choose the doctor who doesn’t take your problem seriously and makes you work to get answers? Or the doctor who really listens to you and makes you feel […]

Building a social determinants of health strategy? Data is the key.

…For managed care plans focused on improving population health and reducing overall costs, the goal has to be on prevention, not just treatment. One increasingly popular strategy is targeting members based on social determinants of health (SDOH), which accounted for around $2.5 billion in spending between 2017 and 2019, according to a 2020 study. But how […]

Webinar: How Bilingual Support Can Boost Your Star Ratings

…With a growing Spanish-speaking population and CMS putting more weight on member experience, Medicare Advantage plans who tap bilingual agents can provide more efficient and authentic experiences. Managed care experts discuss the importance of bilingual agents—not just a language line—for Medicare Advantage plans to create efficient, authentic experiences for Spanish-speaking members. Medicare Advantage plans are […]

The Best Benefits of Nearshore Bilingual Healthcare Support

…With competition heating up for Medicare Advantage plans, member support plays an increasingly important role in attracting new members and improving long-term retention. At the same time, 10,000 people turn 65 in the U.S. every day while the number of native Spanish speakers continues to grow. Taken together, these trends underscore the need for plan […]

Ubiquity Unveils New Visual Identity During Unprecedented Expansion

…New brand identity exemplifies partnership approach, attracting marquee clients across fintech, healthcare, e-commerce, and retail.  NEW YORK, N.Y.: OCTOBER 24, 2019—Ubiquity, a customer experience-driven outsourcing specialist, today launched a new brand identity and website (www.ubiquity.com) amid record growth in revenue and new clients. Dedicated to becoming an extension of client brands, Ubiquity’s momentum is driven […]

Ubiquity Celebrates Third Year on Inc. 5000

…Today Ubiquity celebrates three years of remarkable growth—nearly 100 percent for revenue since 2015—and three consecutive years being named to the Inc. 5000 list of America’s Fastest-Growing Private Companies.

The Future of Managed Care is Personal

…With Medicare and Medicaid spending expected to surge higher over the next decade than in the previous 10 years, the Centers for Medicare & Medicaid Services (CMS) is trying to combat rising costs by helping members improve their health. As part of that effort, in 2018, CMS gave Medicare Advantage plans the green light to significantly expand member […]