…Bring empathy to healthcare outsourcing services By Carlos Baltodano, Ubiquity Say you need medical attention—and you have a choice of two equally qualified, competent doctors. Would you choose the doctor who doesn’t take your problem seriously and makes you work to get answers? Or the doctor who really listens to you and makes you feel […]
…For managed care plans focused on improving population health and reducing overall costs, the goal has to be on prevention, not just treatment. One increasingly popular strategy is targeting members based on social determinants of health (SDOH), which accounted for around $2.5 billion in spending between 2017 and 2019, according to a 2020 study. But how […]
…With a growing Spanish-speaking population and CMS putting more weight on member experience, Medicare Advantage plans who tap bilingual agents can provide more efficient and authentic experiences. Managed care experts discuss the importance of bilingual agents—not just a language line—for Medicare Advantage plans to create efficient, authentic experiences for Spanish-speaking members. Medicare Advantage plans are […]
…With competition heating up for Medicare Advantage plans, member support plays an increasingly important role in attracting new members and improving long-term retention. At the same time, 10,000 people turn 65 in the U.S. every day while the number of native Spanish speakers continues to grow. Taken together, these trends underscore the need for plan […]
…Ubiquity has been recognized as a leader in BPOs by One World Identity (OWI). OWI is a market intelligence and strategy firm focused on identity, trust and the data economy. Each year, OWI designs an Identity Landscape, providing a comprehensive and holistic view of leaders in the identity space. As the identity industry is rapidly […]
…New brand identity exemplifies partnership approach, attracting marquee clients across fintech, healthcare, ecommerce and retail. NEW YORK, N.Y.: OCTOBER 24, 2019—Ubiquity, a customer experience-driven outsourcing specialist, today launched a new brand identity and website (www.ubiquity.com) amid record growth in revenue and new clients. Dedicated to becoming an extension of client brands, Ubiquity’s momentum is driven […]
…Today Ubiquity celebrates three years of remarkable growth—nearly 100 percent for revenue since 2015—and three consecutive years being named to the Inc. 5000 list of America’s Fastest-Growing Private Companies.
…With Medicare and Medicaid spending expected to surge higher over the next decade than in the previous 10 years, the Centers for Medicare & Medicaid Services (CMS) is trying to combat rising costs by helping members improve their health. As part of that effort, in 2018, CMS gave Medicare Advantage plans the green light to significantly expand member […]
…Second domestic center will meet partner demand for onshore services while contributing to regional revitalization.
…Proactive outreach to members about the new ‘What’s Covered’ Medicare app offers positive moment to improve benefits utilization, satisfaction and loyalty.