…By Loraine DeBonis, Ubiquity In the race to accelerate digital transformation and embrace omnichannel commerce, brands need to make sure the customer journey works well from start to finish. I’ve spent the last few weeks talking to my colleagues about some of our recent shopping experiences that didn’t quite hit the mark—and some that were […]
…When you’re setting out to build a bank tailor-made for freelancers and other gig workers, refining your customer journey is a must. But you also have to build a multichannel customer support infrastructure to bolster your mission. Find out how Ubiquity is helping Oxygen make their presence known in digital banking. Download Case Study
…Proactive outreach to members about the new ‘What’s Covered’ Medicare app offers positive moment to improve benefits utilization, satisfaction and loyalty.