Six Proven Strategies for Virtual Onboarding & Training

…Ubiquity’s VP of Learning Services offers insight into how customer service operations can adapt onboarding and training to a virtual environment.  By Megan Porter, Ubiquity  Moving existing customer service agents to a work-from-home environment is one thing. Onboarding and training new agents virtually is something else entirely.  With close to 30 new clients since the […]

Central Payments and Ubiquity Win Most Resilient Partnership Award

…Ubiquity and partner Central Payments are the recipients of the 2020 Most Resilient Partnership Award, which was unveiled at the Tearsheet Resilience Conference on July 23. Created by New York City-based fintech industry publication Tearsheet, the 2020 Resilience Awards recognize companies, teams and individuals rising to challenges of the pandemic. The partnership category celebrates the […]

The Future of Work Is Choice

…Customer support—and just about any kind of work—will have to be flexible enough to accommodate more choices for clients and employees to thrive going forward. By Matt Nyren, President and CEO, Ubiquity In recent days I’ve seen two competing narratives taking shape about the future of customer support. The first is that the pandemic is […]

The Dos and Don’ts of Engaging Remote Employees

…By Tanya Clark, Ubiquity As a next-generation outsourcer with a significant focus on live agent customer support, employee engagement is critically important to our business. Engaged employees perform better and stay with the company longer, both of which translate directly to higher customer satisfaction and loyalty for our clients. Although many of our leaders work […]