Six Proven Strategies for Virtual Onboarding & Training

…Ubiquity’s VP of Learning Services offers insight into how customer service operations can adapt onboarding and training to a virtual environment.  By Megan Porter, Ubiquity  Moving existing customer service agents to a work-from-home environment is one thing. Onboarding and training new agents virtually is something else entirely.  With close to 30 new clients since the […]

Three Keys to Stress-Free Customer Service this Holiday Season

…By Sagar Rajgopal, Chief Operating Officer Retailers invest significant resources in their fourth-quarter plans and for good reason. U.S. shoppers spent more than $850 billion last year between Thanksgiving and Christmas. Industry analysts are expecting another strong Q4, tariffs and a shorter shopping season notwithstanding. Of course, driving sales is only one piece of the puzzle. How […]