Exceptional ecommerce customer experiences

With nearly a decade of experience helping challenger retail brands and ecommerce disruptors outsource customer service, we know the challenges that the new era of online shopping brings. Digital-savvy shoppers have constantly changing expectations for brands—and it’s all got to be fast, simple, high-quality and flexible.

Put relationships back into the ecommerce equation

At Ubiquity we believe that the human touch needs to be in the CX loop. Digital touchpoints and underlying technologies are great at providing speed, simplifying choice and giving customers ways to connect with your brand without much effort. But what if there’s a deeper problem that needs more personal attention?

We work with you to embed your brand culture into our contact centers and turn problems and challenges in the customer journey into opportunities for positive interaction and lasting loyalty. 

91.4%

Live chat customer satisfaction for an online shoe and fashion retailer

50%

Lower processing costs for an online food-ordering startup

80%

Faster email response time—five days to 24 hours for an ecommerce powerhouse

64%

Reduction in live chat response time for footwear retail site

Channel better relationships

Give customers the services they want, the way they want it. You need an omnichannel strategy to deliver exceptional customer experiences. Our whitepaper gives you more…

Customer Experience

Omnichannel customer support that delivers brand-defining CX for ambitious startups and international heavyweights.

  • Global, multilingual call centers
  • Live and AI-enabled chat
  • Email
  • SMS text
  • Social media
  • Interactive Voice Response (IVR)
  • Customer care, technical support, inbound and outbound sales and retention

Back Office

Our expertise and resources shrink operating costs, increase service levels, reduce error rates and free you up to focus on growth.

  • Data annotation and management
  • Customer analytics
  • Returns processing
  • Accounting and finance
  • Content moderation
  • Customer research
  • Competitive assessments
  • IT staff augmentation
  • Recruitment process outsourcing
Two young businesswomen having a discussion while working on a laptop

Commerce Risk Operations

We help protect your business from fraud while managing complex administrative and network requirements for

  • Chargeback management
  • Fraud investigation
  • Business due diligence/merchant/seller onboarding

Business Transformation

Our experienced SMEs offer actionable insights to optimize the customer journey and improve business processes to increase efficiency and reduce costs.

  • Customer journey mapping and optimization
  • Market entry strategy, balancing portfolio investments
  • Consumer and market insights, innovation strategies
  • Power brand strategy, marketing spends optimization
Two young businesswomen having a discussion while working on a laptop