Put relationships back into the e-commerce equation
Live chat customer satisfaction for an online shoe and fashion retailer
Lower processing costs for an online food-ordering startup
Faster email response time—five days to 24 hours for an e-commerce powerhouse
Reduction in live chat response time for footwear retail site
Commerce Risk Operations
The latest in innovative e-commerce
Customer experience (and sales) at risk as call volumes surge
A new survey explains the key drivers of great customer experience and what they mean for brands. (Hint: Consumers value speed and accuracy but also brands who make them feel heard.)
Why great customer experience marries technology and culture
Call centers often chase new tech initiatives in pursuit of better CX. But they’re missing half the puzzle. Here’s why the right tech is nothing without the right culture.
3 ways technology is helping retailers boost loyalty
CX has become the pivotal advantage retailers can use to outmaneuver the competition, if done right. Discover the most important qualities of CX driving loyalty in a post-COVID-19 marketplace.
Great CX (and better economics) are on the menu when AI and people work together
Discover how offshore outsourcing helped ConverseNow deliver better CX to hungry customers while boosting efficiency and revenue for the restaurants who rely on them.